Privacy policy
Doughlicious Limited (“Doughlicious”) respects your privacy. This policy explains the accepted privacy practices for the Doughlicious services at www.Doughlicious.co.uk (the “Services”). It describes the ways Doughlicious collects and uses your personal information and how you can verify or control the use of the information you provide to Doughlicious.
IMPORTANT NOTICE ABOUT CHILDREN’S PRIVACY
The Services are not directed to children under the age of 18. If you are under 18 years old, you may browse the Services; however, you may not purchase Products or provide Doughlicious with any of your personally identifiable information. Doughlicious strongly encourages parents to monitor their children’s use of the Web. Doughlicious will delete a child’s personally identifiable information if a parent so requests by sending an e-mail to contact@doughlicious.co.uk
If Doughlicious learns that a child under the age of 18 years has provided personally identifiable information to the Services without verifiable parental consent, Doughlicious will use commercially reasonable efforts to delete such information from the Doughlicious databases.
PERSONAL INFORMATION THAT DOUGHLICIOUS COLLECTS
Doughlicious does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address (including address, city, country and postal code).
Further personally identifiable information may be collected when Doughlicious exchanges communications with you through the contact page, for example, if you submit an inquiry to the customer support, or when you choose to share your personal details with Doughlicious.
Please note that e-mail communication may not be secure. Therefore you should not provide us credit or debit card details in any e-mail messages to Doughlicious.
When you use the Services, Doughlicious may use various technological measures to collect further information about your habits and store such information in web server log files, to maintain and enhance the Services, and to customize your experience. For example, Doughlicious may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, food and dining preferences, advertisements that you view or click on, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.
Doughlicious may collect and organize such information either by itself or by third party services (e.g., Google Analytics) for Doughlicious’ internal purposes, such as tracking number of visitors, Products viewed, categories viewed, general online sales, sales of specific products, etc.
WHAT DOES DOUGHLICIOUS DO WITH YOUR PERSONAL INFORMATION?
Doughlicious may use your personal information for the following purposes:
- to provide you with Services and to enable you to use them;
- to improve and customize your experience with the Services;
- to develop and improve the Services;
- to better learn and understand what services and products customers prefer;
- to provide you with support, assistance and updates;
- to handle inquiries and complaints and to collect payments;
- to send you updates and notices, to provide you with information relating to the Services and to provide you with further marketing and advertising material, such as information about new services that may interest you, subject to your prior indication of consent;
- to facilitate communication between you and Doughlicious, and between you and the relevant stockists and/or delivery/shipping services;
- to conduct surveys from time to time;
- to enforce the Terms and Conditions;
- to contact you as and when Doughlicious believes it to be necessary;
- to comply with any applicable law and assist law enforcement agencies as required;
- to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;
- to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
- For any other purpose stipulated in this policy, or in the Terms and Conditions.
THE INFORMATION DOUGHLICIOUS SHARES WITH OTHERS
Doughlicious does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.
Doughlicious may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:
When you use the Services. In these cases, Doughlicious will share your information only to the extent required to facilitate your use of the Services, including by transmitting your order details and your credit or debit card details, or by making such details available otherwise, to the relevant stockists and/or delivery/shipping service;
If Doughlicious reasonably believes that you have breached the Terms and Conditions, or abused your rights to use the Services, or performed any act or omission that Doughlicious reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Doughlicious may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;
If Doughlicious is required, or reasonably believes that is required by law to share or disclose your information;
In any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
In any case where Doughlicious may reasonably believe that sharing information is necessary to prevent imminent physical harm or damage to property;
If Doughlicious organizes the operation of the Services within a different framework, or through another legal structure or entity, or if Doughlicious is acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;
Doughlicious may also share personally identifiable information with companies or organizations connected, or affiliated with Doughlicious, such as subsidiaries, sister-companies and parent companies, with the express provision that their use of such information must comply with this policy.
ANONYMOUS, STATISTICAL AND AGGREGATED INFORMATION
Doughlicious may use anonymous, statistical or aggregated information, including by posting, disseminating, transmitting or otherwise communicating or making available such information through the Services, and by providing the information to users, suppliers, business partners, affiliates and any other third party, at Doughlicious’ sole discretion, provided however, that the information will not identify you personally and that Doughlicious will not knowingly, or intentionally use such information to reveal your identity without your consent, under the terms of this policy.
Doughlicious may also use anonymous, statistical or aggregated information to properly operate and administer the Services, to improve the quality of the Services, to enhance your experience and customize the Services, to create new services or new products, to change or cancel existing content or Services and to facilitate other internal, functional and statistical purposes.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
HOW WE USE COOKIES
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE description |
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, which allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency. |
| CUSTOMER | An encrypted version of your customer ID with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted in. |
| RECENTLYCOMPARED | The items you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
DATA RETENTION
At any time, Doughlicious may review, retain and disclose any information as Doughlicious deems necessary to satisfy any applicable law, regulation, legal process or governmental request, as well as Doughlicious’ internal needs, except that credit and debit card information will be permanently removed from Doughlicious within 72 hours after these details were received in Doughlicious‘ systems.
By reviewing, retaining or disclosing personal information, Doughlicious does not either expressly or impliedly endorse, affirm or in any manner assume any responsibility for such information.
OPT OUT AND DELETION OF PERSONALLY IDENTIFIABLE INFORMATION
At any time you may opt out of Doughlicious’ mailing lists by sending Doughlicious an email to: contact@doughlicious.co.uk. In any case, Doughlicious will not share your personally identifiable information with any advertisers without your explicit consent. It may take Doughlicious up to fifteen (15) business days for your opt-out request to take effect.
If you wish to delete your personally identifiable information that is stored on Doughlicious‘ database, you may notify Doughlicious of such request at the following email address: contact@doughlicious.co.uk. Doughlicious will inform you whether it accepted your request. Doughlicious may refuse your request, for example, if Doughlicious believes that deletion of certain information may jeopardize certain activities by the Services, or harm other users. In any case, Doughlicious may keep any aggregated or anonymized information for statistical, marketing and other purposes.
INFORMATION SECURITY
Doughlicious implements information security systems and procedures to secure the information stored on Doughlicious’ systems. Specifically, Doughlicious uses Secure Socket Layer (‘SSL’) protocol, encryption, firewalls and other systems and procedures to secure your personal information gathered when you register with the Services, place orders and use the Services. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, Doughlicious cannot guarantee that the Services are immune to unauthorized access to the stored or transmitted information and to other information security risks.
CHANGES TO THIS PRIVACY POLICY
Doughlicious may change and update the terms of this policy from time to time. All substantial changes that Doughlicious makes to this policy will be posted on the Doughlicious website and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Doughlicious website, unless Doughlicious amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.
If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.
CONTACT US
You are welcome to contact Doughlicious with requests, comments and questions regarding this privacy policy by email at: contact@doughlicious.co.uk.
